Frequently Asked Questions
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VIRAGO
Virago is an existing term used to refer to a woman with extraordinary and heroic qualities; qualities often wrongly-related only to men. We use it to define our Virago woman; which is powerful, brave and a female warrior. She doesn’t need an introduction; you know it’s her when she arrives. Our motto? Sexy but delicate.
"At VIRAGO, we believe in the power of fashion to transform. Our garments are more than just clothing; they are an expression of our personality and an affirmation of our identity. Each design is carefully crafted with sustainable materials and produced locally, ensuring quality and ethics at every stage of the process. By choosing VIRAGO, you are not only acquiring a garment, but also joining a movement that seeks a more sustainable and empowered future."
At Virago, we believe that fashion can be both beautiful and responsible. Our commitment to sustainability is reflected in every piece we create, from the selection of materials to production processes.
At Virago, you'll find unique garments. Designed, manufactured, and with special details created in the Iberian Peninsula.
If you want to discover more about our passion and process, visit our Instagram @ViragoBarcelona.
Orders
To place an order, browse our website and explore our products. When you find something you like, select it and add it to your shopping cart. Once you have finished selecting your items, go to the cart and follow the simple steps indicated to complete your purchase. We will ask for your shipping and billing information, and you can choose your preferred payment method.
We accept various secure payment methods for your convenience, including credit and debit cards (Visa, Mastercard, American Express, among others) and the PayPal platform. Additionally, we offer the option of installment payments with Scalapay. You can check all the details when finalizing your purchase!
Our team works quickly to process all orders. If you need to make any modifications or cancel your order, please contact us as soon as possible via our contact form on the website or by replying directly to your order confirmation email. We will do everything within our reach to assist you; however, please note that we cannot always guarantee the modification or cancellation if the order has already been shipped.
Yes, once your order has been completed successfully, you will automatically receive a confirmation email. This email will include a detailed summary of your purchase and your order number for future reference. If you do not receive it within a few minutes, we suggest checking your spam or junk mail folder. If you still cannot find it, please do not hesitate to contact us so that we can verify the status of your order.
Shipping & Returns
Shipping costs and delivery times vary depending on the destination and the shipping method you select. For detailed information, please consult our shipping policy. The exact costs will be displayed during the checkout process, right before you finalize your order. Generally, shipments within the Iberian Peninsula are usually delivered within 2 to 5 business days. For international destinations, delivery times may be longer.
Yes, we ship to a wide variety of countries. You can check the complete list of available destinations when placing your order. If your country is not on the list, please contact us and we will explore the options to assist you.
At Virago Barcelona, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you can return the 1 items within 30 days from the date of receipt. For the return to be accepted, the items must be in their original condition, unused, and with all tags attached. We recommend visiting our "Returns" page for complete details of the procedure and any applicable exceptions.
To initiate the return process, please visit our specific "Returns" page. There you will find detailed step-by-step instructions and, if necessary, a return form to complete. Additionally, you can contact our customer service team directly, who will be happy to guide you through the process. Once the returned items are received and approved, we will proceed with the refund using the same payment method you used for your original purchase.
Products
In the description of each product, you will find detailed information about the materials used and their composition. We strive to use high-quality fabrics and, in many cases, those with a sustainable origin. If you have any specific questions about a material, please do not hesitate to contact us.
We recommend consulting our size guide, which you will find on each product page and in the footer of our website. In it, we provide the measurements corresponding to each size to help you choose the one that fits you best. If you still have doubts, our customer service team will be happy to advise you.
To ensure the durability of your garments, we recommend following the care instructions you will find on the label of each item. Generally, we advise washing garments inside out, at low temperatures, and avoiding the dryer. For garments with special details such as the feather boa, we will indicate specific care instructions.
No, the feather detail on our jeans is not removable. It's designed to be an integral and fixed part of the garment.
To ensure its beauty and durability, we recommend not washing the jeans traditionally. Instead, opt for dry cleaning to care for both the denim fabric and the delicate feathers.
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