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Terms of service

  • OBJECT

The purpose of these General Terms of Service is to regulate the offer and sale of VIRAGO BARCELONA products, through the Web www.viragobarcelona.com (hereinafter, "the Web"), to consumers and users who have such condition according to the definition contained in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users (hereinafter, "the Customers") in Spain.

The offer and sale of Products is made through this Website by PAU FAURA VELAYOS (hereinafter "VIRAGO BARCELONA") with C.I.F. 40372638W and registered office at Av. La Garriga, 37, 17481 Sant Julià de Ramis, Girona and registered in the Barcelona Trade Register.

The pre-contractual, contractual and post-contractual relationship held at a distance between VIRAGO BARCELONA and the Customers are governed by these General Terms of Service as well as by the Royal Legislative Decree 1/2007, of 16th November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, by the Law 34/2002, of 11th July, on services of the information society and electronic commerce, as well as by any provision contained in the regulations that are compulsory for employers in their relations with consumers.

The placing of an order by the Customer implies full and unreserved acceptance of these General Terms of Service, which must be read and accepted each time the Customer places an order and may be printed, stored and reproduced by Customers.

These General Terms of Service are written in Spanish, the language in which the contract between VIRAGO BARCELONA and the Customers will be formalized.

VIRAGO BARCELONA may modify, at any time and without prior notice, the content of the General Conditions of Sale. However, the modifications of the General Terms of Service will only be applicable to sales that are formalised after the modification of the General Terms of Service has come into effect.

These General Terms of Service will only be applicable to consumers, in accordance with the definition of the same contained in the Royal Legislative Decree 1/2007, of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users and other complementary laws or the regulation that replaces it.

Only Customers who are of legal age, have full capacity to contract and are resident in Spain may contract with VIRAGO BARCELONA.

  • PRODUCTS

The indicated price of the Products is the price at which VIRAGO BARCELONA offers its Products through the Web. This price includes all applicable taxes. Shipping costs are not included in the price of the Product and are indicated in detail during the purchase process.

  • PURCHASE PROCEDURE

In order to make a purchase, the Customer must select the product and its corresponding size. Then, he must select the quantity of units desired and add it to the cart by clicking on "Add to Cart". Once the selection of products is finished, the customer must access the cart ("Cart") and finish his purchase by accessing the Checkout. To formalize your order, i.e. your purchase, you must enter your email, select the type of delivery and the delivery address and enter your method of payment (bank card or Paypal account). When the order is confirmed, the Customer will receive the confirmation of his order in the email account provided.

  • MEANS OF PAYMENT

The Customer may pay the total amount of the order, including shipping costs if any, by the following means of payment: Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Discover (US merchants only), Diner's Club, JCB, Apple Pay and Paypal.

  • SHIPPING AND DELIVERY

Deliveries will only be made to the countries specified in the Shippings section. No deliveries are made to post office boxes or remote locations. Shipments are only made on working days.

The price of the shipping costs will be detailed in the order summary on the Web made by the Customer before proceeding with the payment.

Deliveries will be made within the time period indicated in the section of Shippings/Shippings. It is possible that this period can be extended without, in any case, exceeding the period of 30 calendar days from the confirmation of the order. Orders are processed upon receipt of payment. If the order is received after 12:00h (local time), the order will be processed the next working day.

We ask customers to check, when the order is delivered by the carrier, that the products delivered are in perfect condition and that the products delivered correspond to the order placed. In the event that you detect that the products are damaged or do not correspond to the order placed, please proceed to refuse the order.

If the transport company is unable to deliver the package twice in a row, the package will be returned to VIRAGO or delivered to the nearest collection point and you will be informed via email of this inability to deliver.

Any charges or taxes arising from a shipment outside of Spain will be the responsibility of the customer.

  • RIGHT OF WITHDRAWAL (RETURNS)

The Customer shall have the right to withdraw from the contract for a period of 14 calendar days (hereinafter referred to as the "withdrawal period") without giving any reason, starting from the date of delivery of the order.

To exercise the right of withdrawal, the Client must indicate to VIRAGO BARCELONA, within the withdrawal period, his intention to withdraw from the contract, by completing and sending the model withdrawal form (for returns) that you will find at the end of these conditions to the email address info@viragobarcelona.com.

Likewise, the Customer may indicate his/her intention to withdraw from the contract by means of any type of unequivocal declaration in which the Customer states his/her intention to withdraw, for example, by sending us an e-mail to info@viragobarcelona.com.

If the Client withdraws from the contract, the amount paid, excluding shipping costs, shall be refunded to the Client without undue delay and, in any event, before 14 days have elapsed since the date on which VIRAGO BARCELONA was informed of the decision to withdraw from the contract. The return costs will be paid by the Client unless the return is due to a lack of conformity of the Product with the contract in which case VIRAGO BARCELONA will be responsible for the return costs of the Product.

The Customer is responsible for any decrease in the value of the goods resulting from a use other than that necessary to establish the nature, characteristics or functioning of the goods.

VIRAGO BARCELONA will not proceed to reimburse the amount until the goods are received or until proof is received from the Customer that the goods have been returned, depending on which condition is met first.

  • GUARANTEE OF THE PRODUCTS

VIRAGO BARCELONA is liable for any lack of conformity of the Products with the contract during a period of 2 years from the delivery of the Product under the terms established in the Royal Legislative Decree 1/2007, of 16th November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

  • CLAIMS

For any complaint, suggestion, incidence or claim, please write us an email to info@viragobarcelona.com.

Likewise, for the out-of-court settlement of disputes relating to contractual obligations arising from the sales contract, you may contact the European Union Platform for Online Dispute Resolution via the following link:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

  • PROCESSING OF PERSONAL DATA 

The personal data provided will be the responsibility of VIRAGO BARCELONA, and will be treated with due diligence and security, complying in all cases with the legal provisions in force at all times. The purpose of the treatment will be the management of your online order and the maintenance of the contractual relationship with you.

The legal basis of the processing will be the execution of the sales contract and the personal data provided will be kept as long as the contractual relationship is maintained or for the time necessary to comply with legal obligations.

Under no circumstances does VIRAGO BARCELONA consider the international transfer of personal data to third countries outside the territory of the European Union.

Your data will not be transferred to third parties except in cases where there is a legal obligation or it is necessary to communicate them to third party suppliers for the provision of courier and transport services for your order.

We remind you of your right to lodge a complaint with the Spanish Data Protection Agency in the event that you consider that the legal provisions in force on data protection have been violated.

As you are the holder of rights recognised by current legislation on data protection, you may exercise your rights of access, rectification, opposition, limitation of processing, portability and cancellation by contacting VIRAGO BARCELONA at the address Av. La Garriga, 37, 17481 Sant Julià de Ramis, Girona or by email at info@viragobarcelona.com.

  • APPLICABLE LAW AND JURISDICTION

The present General Terms of Service, the relationship between the Customer and VIRAGO BARCELONA, as well as any contract entered into between VIRAGO BARCELONA and the Customer are governed by Spanish legislation.

For the resolution of any conflict that may arise between VIRAGO BARCELONA and the Customers acting as consumers, the Spanish Courts and Tribunals shall be competent under the terms of the provisions of article 52.3 of the Law of Civil Procedure.


RETURNS FORM

(this form must be completed and sent only if you wish to withdraw from the sales contract)

  • To the attention of:

VIRAGO BARCELONA

Av. La Garriga, 37, 

17481 Sant Julià de Ramis, Girona

Email info@viragobarcelona.com

  • Return address: Av. La Garriga, 37, 17481 Sant Julià de Ramis, Girona

  • I hereby inform you that I am withdrawing from my contract of sale of the following property:
  • Order number:
  • Received on the day:
  • Name of consumer:
  • Consumer's address:
  • Date: